Refund policy
Return & Refund Policy
Last updated: August 2026
Our Commitment to You At FaceFlow, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns We accept returns within 30 days of your delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.
To initiate a return, please contact us at support@faceflow.co.za with your order number and reason for return. We will provide you with return instructions.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 7–10 business days.
Non-Returnable Items The following items cannot be returned:
- Opened or used skincare and beauty products
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence and we will arrange a replacement or full refund at no cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping fees are non-refundable.
Contact Us For any return or refund queries, please reach out to us at support@faceflow.co.za or visit www.faceflow.co.za