Shipping policy
Shipping Policy
Last updated: August 2026
Where We Ship FaceFlow currently ships to all major destinations within South Africa.
Processing Time All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.
Shipping Options & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (Aramex Store-to-Door) | 8–11 business days | Calculated at checkout |
| Premium (Aramex Store-to-Door) | 3–5 business days | Calculated at checkout |
| Free Shipping | 8–11 business days | FREE on orders over R700 |
Free Shipping - Orders over R700 automatically qualify for free standard shipping — no discount code required. The free shipping option will be applied at checkout.
Tracking Your Order - Once your order has been dispatched, you will receive a tracking number via email. Standard & Premium Aramex deliveries are fully tracked store-to-door. Please allow 24 hours for tracking information to update.
Delays - While we do our best to meet the above timeframes, delivery delays may occasionally occur due to high demand, public holidays, or circumstances beyond our control. If your order is significantly delayed, please contact us and we'll assist you right away.
Incorrect Address - Please ensure your shipping address is correct at checkout. FaceFlow cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Parcels - If your order arrives damaged or goes missing in transit, please contact us within 7 days of the expected delivery date and we will investigate and resolve the matter promptly.
Contact Us - For any shipping queries, please reach out to us at support@faceflow.co.za.